After Sales

Objectives

To discuss after sales services: i) Vocabulary for after sales. ii) Vocabulary for customer service. iii) The Past Perfect

Grammar

The Past Perfect: i) I felt bad on Sunday morning because I had drunk a lot on Saturday. ii) I wasn't hungry at lunchtime because I had eaten a big breakfast. iii) I was sad because my team had lost the match.

Description

Some transactions are short and simple. Thc customer buys something and then leaves. Others are more complex. They can involve maintenance or solving potential problems. This unit will look at language for more complex sales and the issue of after-sales.

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