Mediating or diffusing tense situations

Objectives

How to mediate or diffusing tense situations: i) Vocabulary for difficult situations ii) Reflexive pronouns

Grammar

Reflexive Pronouns to discuss a subject being used more than once in a sentence. Phrases like: i) I did the work myself ii) They talked to each other iii) Let’s do it ourselves

Description

When opposing opinions and points of view are expressed during a meeting, there is a tendency for participants to get into heated discussions, thus creating a tense atmosphere in the meeting room. The facilitator should know how to address this situation.

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