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Business
Anglais
Élémentaire
A2 - Service Relations Client
Customer Service (Delivery Part 1)
Objectifs
How to describe delivery and shipping and how to explain these to customers: i) Vocabulary on storage. ii) Vocabulary on delivery. iii) First Conditional
Grammaire
First Conditional: i) If it rains, I will take an umbrella. ii) If I eat fast food, I will get fat. iii) If the product is broken we will replace it. iv) If the customer complains, we will refund them
Description
In the modern economy, customer service in regards to delivery is a very important element of any business. This units looks at the basic vocabulary needed for this and the issues to discuss related to it, such as storage and despatch.