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Geschäftlich
Englisch
Grundkenntnisse
A2 - Kundenservice
Customer Service (Delivery Part 1)
Lernziele
How to describe delivery and shipping and how to explain these to customers: i) Vocabulary on storage. ii) Vocabulary on delivery. iii) First Conditional
Grammatik
First Conditional: i) If it rains, I will take an umbrella. ii) If I eat fast food, I will get fat. iii) If the product is broken we will replace it. iv) If the customer complains, we will refund them
Beschreibung
In the modern economy, customer service in regards to delivery is a very important element of any business. This units looks at the basic vocabulary needed for this and the issues to discuss related to it, such as storage and despatch.