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Business
Anglais
Élémentaire
A2 - Relations client au téléphone
Making and taking calls
Objectifs
How to make and take calls: i) Collocations, ii) Expressions, iii) Modals of request
Grammaire
Modals of request commonly used in professional conversations such as: i) Can, ii) Could, iii) May
Description
The telephone is one of the most important means of communication in an office. Learning the right thing to say when you make and receive phone calls should be a priority.