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Business
English
Upper-Elementary
A2 - Telephoning
Making and taking calls
Objectives
How to make and take calls: i) Collocations, ii) Expressions, iii) Modals of request
Grammar
Modals of request commonly used in professional conversations such as: i) Can, ii) Could, iii) May
Description
The telephone is one of the most important means of communication in an office. Learning the right thing to say when you make and receive phone calls should be a priority.