After Sales

Lernziele

To discuss after sales service: i) Language for customer service. ii) Language for dealing with complaints. iii) Past Perfect

Grammatik

Past Perfect with the conjunctions so/because to express cause/effect: i) The product had arrived late, so we sent a refund. ii) The customer had complained, so we looked into the problem. iii) The customer complained because the product had arrived broken.

Beschreibung

The sales process doesn’t always end when the customer signs on the dotted line. After sales is a key element of developing continued business. This unit looks at the language needed to provide good after sales and continued customer support.

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